Remote — Costa Rica | Full-Time
About Us
Ou client supplies commercial audiovisual systems, IT equipment, and mission-critical infrastructure to businesses, educational institutions, government agencies, and data centers across the United States. Our portfolio includes LED video walls, professional displays, collaboration systems, networking equipment, UPS systems, racks, and power distribution.
We’re looking for an organized, customer-focused professional to help turn inbound inquiries into orders and provide responsive support throughout the purchasing process.
About the Role
You will manage inbound opportunities, gather project requirements, coordinate supplier quotes, prepare customer proposals, and follow up consistently. You will also support order tracking and customer communication.
You’ll work directly with Director of Sales. Technical design, major negotiations, and exceptions to commercial terms will initially remain with leadership and our engineering partners.
This is a hands-on inside-sales role—not a cold-calling-only position or a sales management role.
Responsibilities
Inbound sales and quoting
Respond promptly to customer inquiries by email and phone.
Confirm product requirements, quantities, delivery locations, budgets, and purchasing timelines.
Request pricing, availability, lead times, and technical clarification from manufacturers and distributors.
Prepare accurate quotes within approved pricing and margin guidelines.
Follow up on open quotes, address purchasing questions, and help secure orders.
Identify relevant accessories and additional products without recommending unverified solutions.
Account management
Build relationships with new and existing customers.
Maintain a clear next step and follow-up date for every active opportunity.
Identify upcoming projects, repeat purchases, and customer purchasing forecasts.
Coordinate technical discussions with our client's leadership, engineers, and manufacturers.
Order coordination
Check customer purchase orders against approved quotes.
Coordinate payment-status checks and order handoffs with the appropriate team.
Track supplier confirmations, estimated shipping dates, and delivery updates.
Communicate delays proactively and escalate problems promptly.
Coordinate return, warranty, and shipping-issue requests without making unauthorized commitments.
CRM and reporting
Keep Streak CRM records accurate, including contacts, company names, opportunity values, stages, and next actions.
Maintain organized correspondence and supporting documents.
Provide a weekly summary of open quotes, expected orders, overdue follow-ups, and issues requiring attention.
Work closely with accounting and operations while respecting approval controls.
Required Qualifications
At least two years of relevant B2B inside-sales, account-coordination, or sales-support experience.
Excellent written and spoken English, with confidence communicating with US customers.
Experience preparing quotes and handling purchase orders, supplier communication, and order follow-ups.
Strong attention to detail when working with part numbers, quantities, prices, and shipping information.
Ability to understand and calculate markup versus gross margin.
Experience using a CRM, spreadsheets, and business email.
Ability to manage multiple opportunities independently and follow through without repeated reminders.
Reliable internet access and a professional remote-work environment.
Availability to work an agreed schedule aligned with US Eastern business hours, including US daylight-saving changes.
Preferred Experience
Employment with an IT reseller, technology distributor, AV integrator, or infrastructure supplier.
Familiarity with Eaton, APC/Schneider Electric, Vertiv, Cisco, or commercial AV brands.
Experience supporting data-center, education, or government customers.
Familiarity with Streak CRM, Google Workspace, QuickBooks Online, and Shopify.
Experience coordinating manufacturer special-pricing requests or deal registrations.
Deep technical expertise across every product category is not required. Knowing when to ask for engineering confirmation is essential.
Decision-Making and Approval Limits
You will work within documented approval guidelines. You must not independently:
Promise stock, delivery dates, or technical compatibility without verification.
Approve credit terms, refunds, cancellations, or pricing exceptions.
Release payments or change banking instructions.
Disclose confidential supplier pricing or customer information.
Compensation
Proposed base salary: USD $1,800 gross per month.
Commission: 3% of eligible gross profit on assigned orders you actively manage and help close.
No minimum gross-profit threshold: Commission starts with the first dollar of eligible gross profit.
Commission eligibility is tied to customer payment and order fulfillment.
For illustration, $5,000 in eligible gross profit generates $150 commission; $10,000 generates $300. These examples are not earnings guarantees.
A written commission plan will define order attribution, eligible costs, shared accounts, returns, cancellations, and payout timing. Employment arrangements, benefits, and compensation administration will be confirmed before hiring in accordance with applicable local requirements.
What Success Looks Like
First 30 days
Learn products, supplier relationships, quoting process, and approval rules.
Demonstrate accurate CRM use and professional customer communication.
Prepare straightforward quotes and follow-ups with supervision.
By 60 days
Independently manage assigned routine inquiries and quote follow-ups.
Keep opportunity records current and escalate issues early.
Provide reliable order-status communication.
By 90 days
Own an assigned pipeline from inquiry through order handoff.
Reduce missed follow-ups and improve response consistency.
Help convert qualified opportunities and develop repeat business.
Performance will be evaluated on quote accuracy, response time, follow-through, CRM quality, customer experience, and attributable gross profit. Sales targets will be established based on assigned opportunity volume and the ramp-up period.