Hire CX Operations Analysts in LATAM
Access pre-vetted CX Operations Analysts from Latin America — process experts who optimize support workflows, automate tasks, and drive operational efficiency.
LATAM countries
Argentina
Brazil
Mexico
Colombia
ChileCX Ops Skills
CX Ops Analyst hiring · LATAM
Everything you need to hire CX Operations Analysts in LATAM
We assess CX operations skills — workflow design, automation, data analysis, SLA management, and the ability to optimize support operations for efficiency and quality.
CX Ops assessment
We test process design, SQL, and automation skills — only experienced CX ops professionals presented.
CX ops across verticals
B2B SaaS, FinTech, enterprise — analysts with vertical CX operations experience.
Hire CX ops analysts across LATAM
Argentina, Colombia, Mexico — analysts with US SaaS CX operations experience.
Why hire in LATAM CX Operations Analysts
Click on any card to learn more about the LATAM advantage.
Process optimizers
Our analysts redesign CX workflows — streamlining ticket routing, automating manual steps, and reducing handle time while improving customer satisfaction.
Automation builders
They build automations that scale support — auto-categorization, smart routing, SLA alerts, and workflow triggers that reduce manual work by 30–50%.
US timezone operations
CX Operations Analysts monitor operations, review performance, and implement changes during US hours — real-time operational support.
50–70% lower than US rates
CX Operations Analysts earn $2,000–$4,000/month in LATAM vs $4,500–$7,500 in the US. Process expertise at competitive rates.
Data-driven decisions
They build dashboards that surface insights — volume trends, bottleneck identification, agent performance, and SLA compliance that drive informed decisions.
Platform administration
Our analysts manage Zendesk, Freshdesk, or Salesforce Service Cloud — configuring rules, macros, views, and workflows that keep your CX platform optimized.
Your trusted partner for hiring CX Operations Analysts in LATAM
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LATAM countries
From workflow automation to performance analytics — CX Operations Analysts who optimize your support operations.
How we find your perfect hire
Candidate funnel
/1 — Discovery Brief
We start every search with a detailed intake session to understand your role inside and out.
- Tech stack, seniority, and team structure
- Culture, working style, and timezone requirements
- Compensation benchmarks for LATAM markets
- Success criteria and interview process design
Hiring shouldn't be this hard
Sound familiar? Click on any card to see what it really costs you.
GENTY vs hiring CX ops analysts alone
GENTY delivers pre-vetted CX Operations Analysts with verified process and analytics skills.
Top-rated on Clutch and G2 for quality, transparency, and results
Trusted by global startups and enterprises building teams in LATAM
5-star client satisfaction, verified by Clutch
What our clients say
Daniel Maloney
CEO, Tailwind
Their communication was also strong, and they made the whole hiring process feel less stressful. GENTY helped us reduce hiring time and quickly filled roles with high-quality candidates who matched the required skills.
Bob Karlseng
CEO, Title Company
They knew the type of experience and temperament needed for the roles.
Kara Banosian
CMO, Stavvy
They did not simply post resumes; they provided us with candidates who were a real fit, saving us time and effort in the hiring process.
Matt Martin
CTO, Tech Startup
GENTY recruitment helped us quickly find software engineers. Their team was proactive and made scheduling effortless.
Paul Rees
CEO, Spikr
The best thing about GENTY Recruitment was that they really comprehended our company culture and needs. They presented a shortlist of candidates in a timely manner.
Keith Hales
CEO, InfoSystems, Inc.
Their strength was in understanding the technical depth of our roles while still focusing on cultural fit. Communication was clear and consistent throughout.
Lalit Mangal
CEO, Airmeet
Instead of just filling positions, they focused on bringing in people who could grow and evolve with us.
Carlo Gualandri
CEO, Soldo
Their project management was very professional.
Melissa K.
Head of TA, Enterprise Client
Reliable partner for building a strong team. We liked how organized and structured the process was.
Praful Chavda
Founder, Startup
They took time to understand our team dynamics, not just the job description.
Greg Williams
President, Audigent
The most impressive fact to us was that they knew our industry and hiring requirements well. They demonstrated excellent communication, timely delivery, and receptiveness to feedback.
David Hsu
CEO, Retool
They not only sent resumes but also brought us candidates who really matched what we were seeking.
Transparent pricing
Our pricing
Choose the service that fits your hiring needs. No hidden fees, no surprises.
FAQ
Frequently Asked Questions
Everything you need to know about working with GENTY Recruitment.
A CX Operations Analyst optimizes customer experience workflows — analyzing support data, designing process improvements, building dashboards, automating manual tasks, and ensuring CX operations run efficiently.
CX Operations Analysts focus on workflow efficiency, tooling, SLAs, dashboards, and day-to-day operational improvement. CX Program Managers focus more on leading cross-functional initiatives and coordinating larger experience programs. If your main gap is operational efficiency, a CX Operations Analyst is usually the better hire.
Zendesk, Salesforce Service Cloud, Freshdesk for ticketing; Looker, Tableau for analytics; automation tools like Zapier, Workato; plus SQL for data queries.
Yes — SQL for data analysis, admin-level knowledge of CX platforms, automation tool experience, and the ability to design and optimize workflows.
We assess process thinking, platform administration, SQL and dashboard fluency, automation judgment, and the candidate's ability to improve efficiency without creating support friction.
Most CX Operations Analyst searches reach the first shortlist in about 5 business days. GENTY recruitment manages analytical and tooling screening, stakeholder calibration, and offer coordination, with most hires completed in two to three weeks.
Yes. We recruit CX Operations Analysts across Argentina, Brazil, Mexico, Colombia, Chile, and other LATAM markets for support and customer teams that need process, systems, and reporting ownership. See our LATAM hiring guide and Customer Success & Support hub.
Service fees start from $2,900 per successful placement, depending on role scope and seniority. There are no retainers or upfront charges, and you only pay when you hire.
Every placement includes a 3-month replacement guarantee at no extra cost. If the hire does not work out within that period, GENTY recruitment restarts the search and provides a replacement without an added fee.
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