Hire Directors of Support in LATAM
Access pre-vetted Directors of Support from Latin America — operational leaders who build and scale support organisations, own SLAs, and drive customer satisfaction at scale.
LATAM countries
Argentina
Brazil
Mexico
Colombia
ChileDirector Skills
Director of Support hiring · LATAM
Everything you need to hire Directors of Support in LATAM
We assess support leadership — strategic vision, team-scaling expertise, SLA management, budget ownership, and the capacity to build operational excellence across the support organisation.
Director of Support assessment
We evaluate operational leadership, team-building track records, and SLA management — only proven support directors presented.
Support directors across verticals
B2B SaaS, FinTech, e-commerce — directors with vertical support leadership experience.
Hire support directors across LATAM
Argentina, Colombia, Mexico — senior leaders with US support org management experience.
Why hire in LATAM Directors of Support
Click on any card to learn more about the LATAM advantage.
Operational leadership
Our directors build scalable support operations — tier structures, escalation paths, routing rules, and processes that handle growing ticket volume efficiently.
SLA ownership
They own SLA compliance end-to-end — setting targets, monitoring performance, adjusting resources, and ensuring customer commitments are consistently met.
US timezone direction
Directors of Support lead teams, attend executive meetings, and drive operational decisions during US hours — active leadership when your team is working.
50–70% lower than US rates
Directors of Support earn $5,000–$9,000/month in LATAM vs $12,000–$18,000 in the US. Operational leadership at competitive rates.
Team scaling expertise
They've built support orgs from small teams to 50+ agents — hiring plans, career ladders, and org structures that scale with your growth.
Cost per ticket optimisation
Our directors drive efficiency — automation, self-service, deflection strategies, and process improvements that reduce cost per ticket while maintaining quality.
Your trusted partner for hiring Directors of Support in LATAM
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LATAM countries
From support strategy to operational excellence — Directors of Support who build scalable, high-performing support organisations.
How we find your perfect hire
Candidate funnel
/1 — Discovery Brief
We start every search with a detailed intake session to understand your role inside and out.
- Tech stack, seniority, and team structure
- Culture, working style, and timezone requirements
- Compensation benchmarks for LATAM markets
- Success criteria and interview process design
Hiring shouldn't be this hard
Sound familiar? Click on any card to see what it really costs you.
GENTY vs hiring support directors alone
GENTY delivers pre-vetted Directors of Support with verified operational and leadership track records.
Top-rated on Clutch and G2 for quality, transparency, and results
Trusted by global startups and enterprises building teams in LATAM
5-star client satisfaction, verified by Clutch
What our clients say
Daniel Maloney
CEO, Tailwind
Their communication was also strong, and they made the whole hiring process feel less stressful. GENTY helped us reduce hiring time and quickly filled roles with high-quality candidates who matched the required skills.
Bob Karlseng
CEO, Title Company
They knew the type of experience and temperament needed for the roles.
Kara Banosian
CMO, Stavvy
They did not simply post resumes; they provided us with candidates who were a real fit, saving us time and effort in the hiring process.
Matt Martin
CTO, Tech Startup
GENTY recruitment helped us quickly find software engineers. Their team was proactive and made scheduling effortless.
Paul Rees
CEO, Spikr
The best thing about GENTY Recruitment was that they really comprehended our company culture and needs. They presented a shortlist of candidates in a timely manner.
Keith Hales
CEO, InfoSystems, Inc.
Their strength was in understanding the technical depth of our roles while still focusing on cultural fit. Communication was clear and consistent throughout.
Lalit Mangal
CEO, Airmeet
Instead of just filling positions, they focused on bringing in people who could grow and evolve with us.
Carlo Gualandri
CEO, Soldo
Their project management was very professional.
Melissa K.
Head of TA, Enterprise Client
Reliable partner for building a strong team. We liked how organized and structured the process was.
Praful Chavda
Founder, Startup
They took time to understand our team dynamics, not just the job description.
Greg Williams
President, Audigent
The most impressive fact to us was that they knew our industry and hiring requirements well. They demonstrated excellent communication, timely delivery, and receptiveness to feedback.
David Hsu
CEO, Retool
They not only sent resumes but also brought us candidates who really matched what we were seeking.
Transparent pricing
Our pricing
Choose the service that fits your hiring needs. No hidden fees, no surprises.
FAQ
Frequently Asked Questions
Everything you need to know about working with GENTY Recruitment.
A Director of Support leads the entire support organisation — setting support strategy, building and scaling support teams, owning SLAs, managing budgets, driving operational excellence, and ensuring customer issues are resolved efficiently at scale.
Usually 15–50+ support agents, team leads, QA analysts, and operations staff. They build the org structure, hiring plans, and career ladders.
Director of Support owns the reactive support function — tickets, SLAs, quality, operations. Head of CS owns proactive customer success — retention, expansion, health scores. Different functions, complementary goals.
CSAT, first response time, resolution time, SLA compliance, ticket volume, backlog, agent utilisation, cost per ticket, and quality scores.
Directors of Support in LATAM earn $5,000–$9,000/month — 50–70% less than US rates of $12,000–$18,000/month.
First shortlists in 7–10 business days. Director-level roles average 14–21 days from kickoff to offer.
Yes. Executive alignment, team leadership, and operational oversight all happen during US business hours.
Every placement comes with a 3-month replacement guarantee at no additional cost.
Looking to hire in Directors of Support from LATAM?
Contact Genty Recruitment
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