Senior Technical Program Manager

Seniority: Senior · Location: Latin America / Nearshore; Colombia and Mexico preferred, with exceptional candidates considered elsewhere in LATAM · Work model: Remote or hybrid · Time zone: Strong overlap with U.S. Pacific and Central business hours required

About the company

Our client is a U.S.-based internet service provider focused on delivering internet and managed Wi-Fi solutions to multifamily communities, as well as connectivity services to commercial customers. The business serves customers across major metropolitan markets and is continuing to expand through both organic growth and investment. Its engineering organization operates in a fast-moving environment where disciplined execution, reliable infrastructure, and high-quality customer service are central to continued success.

About the role

The Senior Technical Program Manager will own the Engineering and Network project portfolio across CAPEX, non-CAPEX, strategic, operational, and Business-as-Usual initiatives. This hands-on role partners closely with Network Engineering leadership and stakeholders across the organization to establish plans, manage delivery, control budgets, and provide accurate visibility into portfolio performance. The successful candidate will strengthen project-management discipline and accountability while enabling Engineering leadership to focus on technical strategy, architecture, and execution.

What you'll do

• Own and maintain the complete Engineering and Network project portfolio.
• Manage CAPEX, non-CAPEX, strategic, operational, and BAU projects.
• Drive projects from initial planning through implementation and formal closeout.
• Maintain clear project scope, schedules, milestones, owners, dependencies, risks, budgets, and completion criteria.
• Ensure projects remain aligned with company priorities and approved budgets.
• Provide a single, accurate source of truth for Engineering project status.
• Partner with Engineering leadership to develop the annual Engineering project and capital plan.
• Identify and document planned initiatives for the upcoming year.
• Establish preliminary scope, budgets, schedules, resource requirements, dependencies, and priorities.
• Maintain visibility into both planned and unplanned projects throughout the year.
• Incorporate newly identified projects into the portfolio and clearly communicate their impact on budgets, resources, and existing commitments.
• Track project budgets, commitments, actual expenditures, and forecasts.
• Monitor CAPEX performance against approved annual budgets.
• Identify budget variances and potential overruns early.
• Work with Engineering, Finance, Procurement, and vendors to maintain accurate project financial information.
• Provide regular budget-versus-actual and forecast reporting.
• Ensure scope or budget changes are documented and appropriately approved.
• Develop and maintain detailed project plans and schedules.
• Conduct regular project reviews with Engineering teams and project owners.
• Track deliverables and commitments.
• Identify stalled or at-risk projects and drive corrective actions.
• Challenge unrealistic schedules or incomplete project plans.
• Escalate risks, resource constraints, budget issues, and missed commitments when appropriate.
• Coordinate dependencies across Engineering, Operations, Finance, Procurement/Warehouse, Sales, IT, and other departments.
• Manage vendor deliverables and external dependencies when applicable.
• Produce clear weekly Engineering portfolio reporting.
• Provide visibility into project status, milestones, accomplishments, upcoming activities, budgets, forecasts, risks, dependencies, and corrective actions.
• Identify trends across the portfolio and highlight areas requiring leadership attention.
• Develop Engineering and Network project content for quarterly Board of Directors presentations.
• Produce executive-level reporting covering portfolio health, accomplishments, upcoming milestones, CAPEX performance, budget versus actuals, forecasted spend, project and schedule risks, corrective actions, and changes to the annual project plan.
• Establish and maintain consistent project-management standards.
• Maintain project charters, schedules, budgets, meeting notes, action items, decision logs, risk registers, change records, and completion documentation.
• Ensure documentation remains current throughout the project lifecycle.
• Maintain historical project information to support future planning and forecasting.
• Continuously improve Engineering project-management processes and reporting.

Must-have

• 7+ years of project or program management experience.
• Demonstrated experience managing multiple complex technical projects simultaneously.
• Experience managing project portfolios and annual planning processes.
• Strong experience with budgets, forecasting, variance analysis, and CAPEX tracking.
• Experience producing executive-level project and financial reporting.
• Experience personally managing project budgets and forecasts, including budget versus actuals, commitments, forecast-to-complete, variances, and the financial impact of project changes.
• Excellent organizational skills and exceptional attention to detail.
• Strong written and verbal English communication skills.
• Ability to independently drive projects and hold stakeholders accountable.
• Strong Excel/Google Sheets and project-management software skills.
• Excellent documentation skills.
• Comfort working directly with senior technical staff and executive leadership.
• Ability to operate effectively in a fast-moving environment where priorities and projects may change throughout the year.
• Technical comfort working with Network Engineering teams and understanding dependencies involving circuits, equipment, vendors, procurement, migrations, maintenance windows, network upgrades, and infrastructure deployments.
• A proactive working style, with the ability to investigate delays, identify blockers and owners, assess downstream impacts, and escalate issues when necessary.
• Availability for strong overlap with U.S. Pacific and Central business hours.

Nice-to-have

• Experience in telecommunications or Internet Service Provider environments.
• Experience in Network Engineering or network infrastructure.
• Experience with fiber networks or broadband.
• Experience with data centers.
• Experience with circuit deployments and migrations.
• Experience with infrastructure, hardware, or equipment deployments.
• Experience with vendor and procurement management.
• Experience in large-scale infrastructure or engineering environments.
• PMP, PgMP, Agile, or similar certification.

What's offered

• Opportunity to take ownership of the project-management function for a growing U.S.-based Network Engineering organization.
• Remote or hybrid work model from Latin America / a nearshore location.
• International collaboration with U.S.-based Engineering leadership and cross-functional stakeholders.
• A high-impact role with direct influence over project execution, portfolio visibility, budgets, and operational accountability.
• Exposure to complex network, infrastructure, CAPEX, and strategic Engineering initiatives.
• Opportunity to help establish and continuously improve project-management standards and processes during a period of business growth.

Hiring process

• Intro call with our recruitment team.
• Interview with the hiring team.
• Practical exercise based on a fictional Engineering project portfolio.
• Follow-up discussion on the practical exercise and relevant experience.
• Offer.