Hire Heads of Customer Success in LATAM
Access pre-vetted Heads of Customer Success from Latin America — strategic leaders who build CS functions, drive NRR, reduce churn, and scale customer success teams.
LATAM countries
Argentina
Brazil
Mexico
Colombia
ChileLeadership Skills
Head of CS hiring · LATAM
Everything you need to hire Heads of Customer Success in LATAM
We assess strategic CS leadership — NRR growth ability, team-building expertise, churn reduction strategies, executive communication, and the capacity to build and scale customer success organisations.
Head of CS assessment
We evaluate strategic vision, leadership experience, and business impact — only proven CS leaders with NRR track records presented.
CS leaders across verticals
B2B SaaS, FinTech, e-commerce — heads of CS with vertical leadership experience.
Hire CS leaders across LATAM
Argentina, Colombia, Mexico — senior leaders with US CS team management experience.
Why hire in LATAM Heads of Customer Success
Click on any card to learn more about the LATAM advantage.
Strategic CS vision
Our leaders define CS strategy aligned with business goals — building the customer journey, segmentation model, and engagement framework that drives retention and expansion.
NRR growth expertise
They focus on net revenue retention — designing expansion playbooks, identifying upsell opportunities, and turning CS from a cost centre into a revenue driver.
US timezone leadership
Heads of CS run executive meetings, customer EBRs, and team standups during US hours — hands-on leadership when it matters.
50–70% lower than US rates
Heads of Customer Success earn $5,000–$9,000/month in LATAM vs $12,000–$20,000 in the US. Executive leadership at competitive rates.
Team building excellence
They recruit, develop, and retain CS teams — building career paths, coaching programmes, and team structures that scale with your growth.
Cross-functional influence
Our leaders collaborate across Product, Sales, and Engineering — channelling customer feedback and driving improvements that reduce churn at the source.
Your trusted partner for hiring Heads of Customer Success in LATAM
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LATAM countries
From CS strategy to NRR growth — Heads of Customer Success who build world-class CS organisations.
How we find your perfect hire
Candidate funnel
/1 — Discovery Brief
We start every search with a detailed intake session to understand your role inside and out.
- Tech stack, seniority, and team structure
- Culture, working style, and timezone requirements
- Compensation benchmarks for LATAM markets
- Success criteria and interview process design
Hiring shouldn't be this hard
Sound familiar? Click on any card to see what it really costs you.
GENTY vs hiring CS leaders alone
GENTY delivers pre-vetted Heads of Customer Success with verified strategic and leadership track records.
Top-rated on Clutch and G2 for quality, transparency, and results
Trusted by global startups and enterprises building teams in LATAM
5-star client satisfaction, verified by Clutch
What our clients say
Daniel Maloney
CEO, Tailwind
Their communication was also strong, and they made the whole hiring process feel less stressful. GENTY helped us reduce hiring time and quickly filled roles with high-quality candidates who matched the required skills.
Bob Karlseng
CEO, Title Company
They knew the type of experience and temperament needed for the roles.
Kara Banosian
CMO, Stavvy
They did not simply post resumes; they provided us with candidates who were a real fit, saving us time and effort in the hiring process.
Matt Martin
CTO, Tech Startup
GENTY recruitment helped us quickly find software engineers. Their team was proactive and made scheduling effortless.
Paul Rees
CEO, Spikr
The best thing about GENTY Recruitment was that they really comprehended our company culture and needs. They presented a shortlist of candidates in a timely manner.
Keith Hales
CEO, InfoSystems, Inc.
Their strength was in understanding the technical depth of our roles while still focusing on cultural fit. Communication was clear and consistent throughout.
Lalit Mangal
CEO, Airmeet
Instead of just filling positions, they focused on bringing in people who could grow and evolve with us.
Carlo Gualandri
CEO, Soldo
Their project management was very professional.
Melissa K.
Head of TA, Enterprise Client
Reliable partner for building a strong team. We liked how organized and structured the process was.
Praful Chavda
Founder, Startup
They took time to understand our team dynamics, not just the job description.
Greg Williams
President, Audigent
The most impressive fact to us was that they knew our industry and hiring requirements well. They demonstrated excellent communication, timely delivery, and receptiveness to feedback.
David Hsu
CEO, Retool
They not only sent resumes but also brought us candidates who really matched what we were seeking.
Transparent pricing
Our pricing
Choose the service that fits your hiring needs. No hidden fees, no surprises.
FAQ
Frequently Asked Questions
Everything you need to know about working with GENTY Recruitment.
A Head of Customer Success leads the entire CS function — setting strategy, building and managing CS teams, driving net revenue retention (NRR), reducing churn, managing renewals, and aligning customer success with business growth goals.
Usually 5–25+ CSMs, onboarding specialists, and renewal managers depending on company size and revenue. They build the team structure, hiring plans, and career paths.
Head of CS owns customer success specifically — retention, expansion, health scores. VP of CX owns the broader experience across all touchpoints including support, onboarding, product feedback, and more.
NRR, GRR, churn rate, expansion revenue, customer health scores, time-to-value, NPS, and CSM productivity metrics.
Heads of Customer Success in LATAM earn $5,000–$9,000/month — 50–70% less than US rates of $12,000–$20,000/month.
First shortlists in 7–10 business days. Head-level roles average 14–21 days from kickoff to offer.
Yes. Executive alignment, team standups, customer EBRs, and board reporting all happen during US business hours.
Every placement comes with a 3-month replacement guarantee at no additional cost.
Looking to hire in Heads of Customer Success from LATAM?
Contact Genty Recruitment
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